Prompt support from the experts of Apache Pinot
When you become a StarTree customer, you’re not just adopting a technology, you’ll be getting direct access to a team that consists of many of the founding engineers and committers to Apache Pinot.
Slack-first.
Not ticket-first.
We make things simpler. With StarTree, you’ll have a dedicated Slack channel that will connect you directly to our support engineers. No friction, just real engineers, there to answer your questions.
Available 24/7/365
Our Support engineering team runs in overlapping shifts across time zones. Whether it's 2pm Tuesday or 3am Sunday, a human engineer is monitoring and ready to respond.
< 90 Seconds Response
Average first response time for mission-critical issues across all time zones, all hours
Full cluster context
Our team continuously monitors your cluster state, recent events, and anomaly history. In the event of a problem, you'll never have to explain the basics.
Proactive Monitoring
We'll know before you do
Our team monitors signals across your cluster health, proactively taking corrective action and keeping you in the loop.
- We watch every metric, every minute CPU, memory, replication lag, disk I/O, query patterns, shard balance and more are tracked continuously.
- Proactive response If thresholds are breached, our support engineers investigate and take action; from resolving errors to table config tuning, often resolving issues before they reach your users.
- You’re always in the loop With any corrective action, we’ll inform you and helps share best practices to prevent future incidents!
After integrating StarTree, performance leapt to sub-second response times, enabling multiple users to explore audience segments simultaneously—without any compromise in application performance. It all came with minimal architectural change: StarTree served purely as a query engine, seamlessly leveraging our existing S3 storage.”
Principal Engineer